New Delhi, Dec 18(IEBusiness) With a view to providing quality food to rail passengers, Indian Railway Catering and Tourism Corporation Ltd, under a new catering policy, has been mandated to provide quality catering services on trains, setting up of base kitchens, setting up of food plazas, food courts and fast food units.
The new policy mandates IRCTC to carry out the unbundling of catering services on trains by creating a distinction primarily between food preparation and food distribution. In order to upgrade quality of food preparation, IRCTC shall be setting up new kitchens and upgrading existing ones.
The IRCTC has taken various measures to ensure hygienic, quality and fair pricing of food served to railway passengers which include upgradation of base kitchens/kitchen units, deployment of food safety supervisors, installation of CCTV in base kitchens and their centralised monitoring, sharing of live streaming of the base kitchens through website of IRCTC made operational, among others, official sources here said.
The measures also include provision of e-catering services at railway stations, introduction of eco-friendly sugar bagasse (Biodegradable) packaging material, provision of service trolleys in Rajdhani and Duronto trains, provision of hand sanitizers in Rajdhani/Shatabdi/Duronto trains.
In its endeavour to provide quality and hygienic food to the passengers, Railways have developed and operationalised an institutionalised mechanism for monitoring of quality and hygiene of catering services through regular inspections at various levels to address catering complaints.
Providing quality catering service under both mobile and static catering units at the prescribed tariff is the aim of the Railways. Checking of quality, quantity and overcharging of food is an integral part of its inspection, which is being done regularly by Railway officials, they said.
IRCTC is a Public Sector Unit under Ministry of Railways.