BusinessWorld

British Airways to invest millions of pounds to train staff at Heathrow

New Delhi, Oct 23 (IEBusiness) The British Airways has announced a multi-million pounds investment in training for its staff at Heathrow, as part of its continued commitment to put customers at the heart of its business.

Airline Chief Operating Officer Klaus Goersch said the investment is part of the airline’s plan to have the most skilled, responsive and flexible customer team of any major hub airport.

He said as part of a new approach, between now and next summer, a huge training operation will get underway to enable every host to help customers across a range of different areas – from ticketing, to re-booking, changing reservations, finding delayed luggage or providing up to date flight information.

After the training, hosts will use iPads loaded with a number of specialist apps and will walk the terminal floor, reaching out to customers, rather than waiting for them to visit desks.

Source
Via UNI-India
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